When Sid was looking after the Bangalore office, in 2002, I
was also working out of Bangalore office at that time. We got a mail from Sid
one day in which he proposed that the employees should volunteer to answer
client calls during the lunch break, as the office support staff used to go
home for lunch, and during those days, clients called on that one landline
number. This was a time when very few people had mobile phones. Sid’s
professionalism led him to think of an idea to avoid missing out on receiving
even one client call during the day. This showed not only his professionalism
but also his client centric approach to work. He is a true thought leader and a committed professional.
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